FAQs

What is ShirtDemand?

ShirtDemand is your home for awesome limited edition, pop culture merchandise! Our front page ‘Weekly deals’ are only available for 24 hours and then they’re gone! Better act fast, the countdown clock is ticking!

Weekly deals doesn’t suit your taste? We have tons of awesome tees and toys in our gallery that are up for longer than 24 hours, so take a look around and check back often for the best pop culture merchandise!

What kind of shirts do you print on?

Gildan, the largest and most reputable shirt manufacturer in the world, manufactures all of our shirts. Our t-shirts are 100% ringspun cotton, very durable and extremely comfortable. We offer Unisex, Fitted Men’s, Fitted Women’s and Youth style tees.

How do your shirts fit?

Unisex: Short sleeve and long sleeve tees are a “regular” fit and true to size. We offer sizes small to 4XL for short sleeve and small to 2XL for long sleeve.

Hoodies: Zippered and Pullover hoodies are unisex sized and range from small to 2XL. They are made of 50% cotton, 50% polyester and are fleece-lined.

Fitted: Mens and Ladies tees have a slimmer fit and you may need to size up! These are made of soft style 100% cotton and are lighter than our unisex tees. Fitted tee sizes range from small to 2XL.

Youth: Fit true to size and come in sizes small to XL. Youth tees are made of 100% heavy cotton.

Tank Tops: Unisex fit and range in size from small to XL. They are made of 100% cotton.

For measurements please see our sizing chart which is available on every product page! All measurements are in US inches.

Do your shirts shrink?

With BELLA+CANVAS, you get a maximum shrinkage of 5% while the cheaper brands out there can shrink up to 10%. That’s basically a whole size!

How does ShirtDemand print their tees?

Our daily deal tees are printed using silk screening. Gallery tees are printed using direct to garment digital technology. Both techniques allow for perfect color match and separation and ensure a comfortable print.

How do you print on hoodies?

We print our designs on the backs of both zippered and pullover hoodies. This is done to avoid printing over seams, zippers and stitching, which may affect the design

Why does my shirt smell?

The odor you may smell on your new gallery tee is due to a by-product of the direct to garment printing process. Not to worry, this is normal and the smell will dissipate after a wash!

Can I cancel my order?

Changed your mind? An order may be cancelled on the same day it was placed. This can be done within your account under the “My Orders” section.

Once a daily tee design has been taken down from the website we are unable to process any cancellations as the product has now been ordered and fulfillment of the item has begun.

If more that 24 hours has passed and the option to cancel within your account is no longer available please email us right away. Please be advised that we cannot guarantee that a cancellation can be made after the order has been submitted.

Can I make changes to my order?

Selected the wrong size or inputted the wrong address? As long as you’ve just placed the order (within the same day) you can cancel the order in your account under “My Orders” and place the order again with the correct information. Remember this must be done the same day, while the shirt is still available!

If you’d like to request a change after the daily tee has been taken down please let us know immediately. We will do our best to make any changes however we only have a very short window before the order goes into production. Please be advised that we cannot guarantee that any changes can be made after the order has been submitted.

How do I check the status of my order?

Please log into your account and click the “My Orders” section. You will see a list of your orders, the details of each order and the current status. Once your order has shipped the tracking information will be available here.

How long does it take to process my order?

All orders containing tees (daily or gallery) ship out approximately 10 – 15 business days after purchase. Our printers receive the orders within 24 hours of sale and begin printing the order immediately. Once the tees have been printed they are sent back to our facility and we package and ship your order as fast as possible!

Orders containing only toys (no apparel) will ship within 5 business days of purchase, depending on product availability.

Can I cancel my order?

Changed your mind? An order may be cancelled on the same day it was placed. This can be done within your account under the “My Orders” section.

Once a daily tee design has been taken down from the website we are unable to process any cancellations as the product has now been ordered and fulfillment of the item has begun.

If more that 24 hours has passed and the option to cancel within your account is no longer available please email us right away. Please be advised that we cannot guarantee that a cancellation can be made after the order has been submitted.

What are the random bonus designs available at checkout?

Any time you purchase one of our great daily deals or gallery products; you unlock the ability to drop another random “grab” shirt in your cart. Grab tees start at just $5.99. What design will you get? The possibilities are endless!

How can I pay for my purchase?

We currently accept: PayPal, Visa and MasterCard.

Why was my credit card declined?

Please double check that your credit card information was entered correctly. This includes ensuring that the billing address on your ShirtPunch account matches the billing address associated with your card.

We have limited information regarding the details of why your card was declined, so the best place to start is to contact your bank or credit card provider for further information.

If you continue to have issues with the credit card, we suggest trying to make the purchase via PayPal!

Is my credit card transaction secure on your site?

100% safe. We don’t save any of your credit card information, and we use SSL encryption for every credit transaction.

Where do I enter my coupon code?

Coupon codes can be entered in the shopping cart, on the right hand side of the checkout page, before you begin the checkout process.

Enter your coupon code in the grey box under the ‘total’ summary of your order and click the green “apply coupon” button. Once applied move on to enter your billing, shipping and payment details!

Why won't my coupon code work?

Please double check that the code entered is correct. Be sure to include the applicable dashes, capital letters, etc., that are listed on your coupon. As well, please try typing the code in, instead of copy and pasting.
Please note that coupon codes are limited to 1 per order.

How long will it take to get my order?

All orders containing tees (daily or gallery) ship out approximately 10 – 15 business days after purchase. Orders containing only toys (no apparel) will ship within 5 business days of purchase, depending on product availability.

North American delivery time can take up to 10 business days from date of shipment. Deliveries to Hawaii, Alaska, Puerto Rico and FPO/APO addresses may take longer.

International delivery time typically takes 1 – 3 weeks from date of shipment.

All above timelines are approximations from the date of shipment and can vary due to weather, time of year, destination and customs.

Missing shipments must be reported within 90 days of shipping.

How do I track my shipment?

Once your order has shipped you will receive an email with your tracking number! The tracking number can also be found in the “My Orders” section of your account.

US orders are shipped and tracked through UPS*.

Canadian orders are shipped and tracked through Canada Post.

International orders are shipped and tracked through DHL**.

*Please note that single shirt orders going to the US are shipped without tracking to keep costs reasonable.

**International orders shipped through DHL will have tracking until the package reaches your country. Once the package has reached your country the delivery will be made through the local postal service and tracking on the DHL website will no longer update.

Missing shipments must be reported within 90 days of shipping.

How much does shipping cost?

Good question! You can obtain a shipping estimate from your shopping cart before going through the checkout process. Simply load your shopping cart, click the green cart icon in the menu area, and select “Get Shipping Estimate” on the right, within your cart.

Shipping costs vary by country and the amount of product ordered. Even if you bundle many products in a single order, the shipping cost remains pretty reasonable with a fairly low maximum cost. Try it!

We’re currently working on a teleportation device that will allow us to beam the shirts directly to your house at no charge (we’re skipping over the whole drone fad), but until our device is complete, we’re stuck using the mail just like everyone else.

Do you ship to my country?

Probably! We currently ship to over 40 countries, including most of the big ones, so chances are yours is on the list!

What is your return/exchange policy?

Due to the custom printing and limited edition nature of our products, all sales are final. However, if the order wasn’t what you were expecting please reach out and we’ll work with you to ensure you’re happy with your ShirtDemand purchase!

What if my order arrived damaged or was incorrect?

Please contact us within 30 days of the delivery date. We’ll be happy to offer a replacement. Please ensure to include a photo of the item in your email!

What is your privacy policy?

 ShirtDemand will never rent, sell, or otherwise share your personal information (email, name, address, order history, credit card data) with any third party. By necessity, this agreement excludes the sharing of your name and shipping address with one of our shipping providers, Canada Post/UPS/USPS/DHL, in order to ship our product to you. This agreement also excludes the transmitting of your credit card information (fully encrypted) to our credit card processor in order to process your payment. At no time is your credit card data held or retained by ShirtDemand. Please refer to our website policies.